The legislation aims at giving preference to American employees in federal contracts to companies that haven’t shipped these jobs overseas
A new legislation introduced in the US Congress is likely to hit call centre employees in India. Democrat Senator Sherrod Brown from Ohio introduced the proposal that aims at creating a public list of companies that outsource call centre jobs.
The legislation aims at giving preference to American employees in federal contracts to companies that haven’t shipped these jobs overseas.
The bill will require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.
“Jobs at call centres are some of the most vulnerable to offshoring. Too many companies have packed up their call centres in Ohio and across the country, and moved to India or Mexico,” Brown noted.
“So many companies wouldn’t be able to function without their customer service staff. Ohio workers like Renee contribute to their businesses and bring ideas to make it work better. We need to value their contributions – not end their careers and ship their jobs overseas,” Brown added.
The bill equips US citizens with the right to ask to transfer their call to a customer service agent located in the United States.